Knowledge Base

Overview

A shared library of documents for your workspace. Organise information into folders, write rich-text pages, and give your team — and Kenny — a single place to find answers. Every workspace member can browse, create, and edit documents; Kenny automatically consults the knowledge base when answering product questions.

Use it for: onboarding guides, process documentation, meeting notes, project briefs, reference material, or any long-form content your team needs to find quickly.

How it works

  1. Open the Knowledge section in the left sidebar.
  2. Documents and folders appear in a tree. Folders group related documents; documents sit at the workspace root or inside a folder.
  3. Click a document to open it in the editor. Changes autosave.
  4. Kenny can read any document you have access to, so keeping your knowledge base current means Kenny’s answers stay current too.

Setup

The knowledge base is available to every workspace member automatically — no admin setup is required.

Usage

Create a folder. In the knowledge sidebar, click the + button and choose New Folder. Give it a name and it appears in the tree.

Create a document. Click the + button and choose New Document, or hover over a folder and click the + icon that appears to create a document directly inside that folder. Each document can have a title and an emoji icon.

Rename a folder. Hover over a folder in the sidebar to reveal the three-dot menu. Select Rename, edit the name inline, and press Enter to save. Press Escape to cancel without saving.

Delete a folder. Open the same three-dot menu on a folder and select Delete. A confirmation dialog appears first. Deleting a folder does not delete the documents inside it — they move to the workspace root.

Reorder folders and documents. Drag and drop folders or documents in the sidebar to change their order. You can also drag a document into or out of a folder.

Edit a document. Click any document to open the rich-text editor. The editor supports headings, lists, images, embeds, and more. Changes save automatically as you type. Type : followed by a shortcode (for example :tada or :smile) to open the emoji autocomplete menu, then use the arrow keys and Enter — or click a row — to insert an emoji; press Escape to dismiss the menu. A meta line under the title shows when the document was last updated and by whom — it reads you when you made the last change.

Jump around with the table of contents. On a document with headings, click the list icon in the document header (or press Cmd+Shift+O) to toggle the On this page rail. It lists the document’s section headings; click one to scroll straight to that section. The toggle is hidden on documents without headings.

Ask Kenny from the header. Click the Kenny button in the document header to open the Kenny dialog right where you’re reading — ask for a summary, a rewrite, or anything else about the document.

Download a document. Open a document and click the download icon in the document header. A menu appears with the available export options. Download as Markdown saves the document as a plain-text Markdown file suitable for use in other tools — the downloaded file is named after the document title. A Download as PDF option is also listed but is temporarily unavailable and marked Coming Soon while the feature is being finalised.

Let Kenny use your knowledge base. Kenny can read documents and list folders across every AI surface — the chat drawer, research workspace, and document assistant. Mention a folder in a Kenny prompt and Kenny sees the documents inside it. Keep important information in the knowledge base so Kenny can reference it when your team asks questions.

Edge cases & limits

  • Deleting a folder keeps its documents. Documents inside a deleted folder are moved to the workspace root, not removed.
  • Folder names must not be empty. If you clear the name while renaming and press Enter, the rename is cancelled and the original name is kept.
  • Collapsed sidebar. When the sidebar is collapsed, folder tooltips show the folder name on hover but the three-dot menu and inline actions are hidden. Expand the sidebar to manage folders.
  • Long sidebars are capped. The knowledge sidebar lists the first ten top-level folders and documents. Click Show all (N) to expand the list, Show less to collapse it again.
  • Drag-and-drop during rename. If a folder is in rename mode, toggling and drag actions are paused until you save or cancel the rename.
  • Real-time updates. When Kenny or another source edits a document you have open, the changes appear automatically. Your cursor position and any in-progress typing are preserved.
  • Access is workspace-wide. All workspace members can see and edit all documents and folders. There is no per-document or per-folder permission model.
  • Kenny Chat Drawer — ask Kenny about documents from any page
  • Kenny Research — use the full-page AI workspace to search across your knowledge base
  • Kenny Document Assistant — let Kenny draft or rewrite content directly in the editor
  • MCP Server — external AI clients can list folders, read documents, and create new ones
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